Shipping and Refunds

Shipping Policy

IU Catering takes pride in every product offered and only provides shipping for select products. We strive to deliver the freshest quality product on the requested delivery date or ship within 24-48 hours of receiving your order.

To ensure the freshest quality product, we ship UPS Next Day Air; therefore, we cannot ship to P.O. Box addresses. We are unable to guarantee the time of delivery, and can only provide an estimate. I.U. Catering is not responsible for delays in transit caused by the carrier, or incomplete shipment information. Leaving a package at an address is ultimately up to the complete discretion of the individual courier and, therefore, entirely outside of IU Catering’s control.

There are no returns, refunds, or cancellations allowed on any orders that have shipped.

FAQ

Where does my order ship from?

IU Catering products are made on the Indiana University, Bloomington campus.

Are there delivery restrictions

We do not ship to P.O. Boxes.
We ship to residential addresses, businesses, venues, and apartment buildings. We do not recommend shipping to a distribution center.
If you are shipping your order to a hotel, venue or public center, please include the recipient’s name. IU Catering is not responsible for packages refused by venues.
If shipping to a business, please be aware of business hours. UPS delivers between 8:00 AM – 8:00 PM. Please use UPS My Choice to assist with deliveries.

Does IU Catering ship oversees?

At this time we only ship to the domestic United States. We cannot ship to P.O. Boxes.

Refund Policy

Customers will be responsible for 100% of orders canceled within 48 hours of shipment, delivery, or pick-up date. There are no returns, modifications, or cancellations allowed on any items once shipped. We will do our best to accommodate any changes or modifications within the 48-hour window; however, 3-5 business days is preferred to ensure we can meet the needs of your request. Please submit any cancellations, alterations to iucater@iu.edu. We will make a reasonable effort to accommodate your request or minimize cancelation charges.